Question

Email Account - obtain transport object fail

Dear support,

Please help me to establish connection to SMTP to send email from PEGA application.

After I provided all details in Email Account creation and test it, I'm getting 'fail' on 'obtain transport object' step.

Can you please help me with possible cause of those

Correct Answer
January 31, 2019 - 10:28am

Hello,

 

In the meanwhile I have solved this issue. It was property under SysAdmin\Dynamic System Settings that needed to be setup with true value

Pega-IntSvcs | Email/DisableSecuritySTARTTLS | true

 

Comments

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January 24, 2019 - 10:46am

Can you provide the information available when you expand the 'Debugging information' section of the test connection?

Can you also check the logs to see if there is an error and stack trace there and provide that? 

January 24, 2019 - 11:33am

Hi,

Please attach log file to see what's failing.

January 31, 2019 - 10:28am

Hello,

 

In the meanwhile I have solved this issue. It was property under SysAdmin\Dynamic System Settings that needed to be setup with true value

Pega-IntSvcs | Email/DisableSecuritySTARTTLS | true

 

February 14, 2019 - 4:33pm

Hi Support,

    I had the same issue, so I used the above solution, the email account testing was successful but when I open email account from Configure->Integration->Email->Email Accounts, it shows connection status as failure. I am working on personal edition Pega Platform 8.1.0.

Thanks,

April 1, 2019 - 7:17am

Hi I have updated same DSS. Still seeing the same issue. I'm using 8.1 version, can someone help on this?

April 22, 2019 - 6:36am

Hi im still trying about this, and still get error. 

 

can anyone help for this ? im using pega ver 8.1and already create for 

SysAdmin\Dynamic System Settings that needed to be setup with true value

Pega-IntSvcs | Email/DisableSecuritySTARTTLS | true

April 22, 2019 - 9:11am
Response to CharlieC3396

Hello!

 

Thank you for posting your query on PSC. This looks like an inactive post and hence, we suggest you create a new post for your query. Click on the Write a Post button that’s at the top of this screen and also on our Pega Support Community homepage.  Once created, please reply back here with the URL of the new post.

 

We have also sent you a private message opening up a communication channel in case you have any further questions.

 

Thanks,

Marissa | Community Moderator | Pegasystems Inc.

September 18, 2019 - 9:09pm

Hi, Any information on the error, how was it resolved? The DSS doesn't help.Pega 8.2.1

September 19, 2019 - 2:00am
Response to RESHMI406

Hi @RESHMI406 -

Thank you for posting your query in the PSC. This looks like an inactive post and hence, we suggest you create a new post for your query. Click on the Write Post button here. Once created, please reply here with the URL of the new post.

You may also refer this discussion link as a reference in the new thread.

Vidyaranjan | Community Moderator | Pegasystems Inc.