Question

Duplicating a case type

Is there a way to copy/duplicate a case type? If so, how do I do it?

***Edited by Moderator Marissa to update platform capability tags****

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February 12, 2019 - 3:35am

Hello,

I don't believe we have an Out-Of-The-Box option to copy/duplicate a case type no.

February 12, 2019 - 7:22am

we don't have anything like duplicate case type however If you want modify or experiment on existing case type, you can try a case specialization or branching.

 

February 12, 2019 - 10:00am

Only one way is available to achieve this, save as the case type rule (pyDefault) into a new class.

But all the stages, steps and respective process should be available in the parent class (common to both new and existing classes).

I haven't tried this,but hope this works.