DocumentOCR cannot read an Image (.jpg)

I use Pega Robot Studio

Basically, I was trying to use OCR to read an image (.jpg). I used this tutorial as a reference (

If the process succeed, the content of the image should appear in Design Form’s RichTextBox. If it failed, then the message “Failed!” will pop up.

I did double check my InputFile path, it is correct. But somehow my workflow is not working. When I run the workflow, it always shows “Failed!”

Any help would be appreciated!

P.S. The image is screenshotted. It is not scanned.


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November 8, 2019 - 1:10am

I hope Document OCR is not compatible with windows 10.

November 8, 2019 - 9:25am
Response to chakri5122 hope or you think? Are you sure that DocumentOcr is not compatiable with windows 10?

November 12, 2019 - 8:42am

Do you have Pega OCR Essentials installed? This is required for performing an OCR operation. If the processToText to fails, this is the first place I would check.

DocumentOCR works with all supported Windows versions (currently those are 10, 8.1 and 7).

November 13, 2019 - 8:54am
Response to jeffbadger

Thank you Jeff! I was using Pega on a company computer, so I will check with technicians.

November 13, 2019 - 8:55am
Response to chakri5122

Thank you!