Question

Difference between Open CTI Client Side and Server Side Implementation

Hi,

There are two versions of the Open CTI developers guide. What is the difference between the 2 documents.

Open CTI Client side Implementation:

https://community.pega.com/knowledgebase/documents/pega-call-731-developers-guide-client-side-integration

Open CTI server side Implementation:

https://community.pega.com/system/files/pdfs/pega-call-731-opencti-developers-guide-for-server-side-integration.pdf

Correct Answer
July 1, 2019 - 7:53am

The client side guide is for building OpenCTI adapters with javascript, while the server side guide is for building adapters using Pega Platform Connectors and Services (SOAP, java, etc). The API(s) supported by your CTI provider will determine which option is best.

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Pega
July 1, 2019 - 7:53am

The client side guide is for building OpenCTI adapters with javascript, while the server side guide is for building adapters using Pega Platform Connectors and Services (SOAP, java, etc). The API(s) supported by your CTI provider will determine which option is best.