Detecting Dropped Calls
What if you could detect a bad customer experience in real-time, and take a proactive measure to delight the customer? Learn how to create and test an Event Strategy, which detects business relevant customer events, in real-time from large volume of data.
In today's information age, large volumes of customer data are constantly generated. To provide world-class customer experience, you must be able to monitor, analyze, and detect patterns that are of business value, in real-time. In this advanced learning module, learn how to create and test an Event Strategy, which detects business relevant customer events, in real-time from large volume of data. A decision strategy can then decide the Next-Best-Action for that customer.
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