Question

Customer Service - Start My Day

Hi There,

I am looking for instruction to set up Start My Day in Customer Service.

The best I could find is the Implementation Guide: https://community.pega.com/knowledgebase/documents/pega-customer-service-82-implementation-guide

"To enable the Robot settings icon in the interaction portal, which enables customer servicerepresentatives to launch and log into other production applications, select Enable robotics assisted"Start My Day" in the Robotics section. For more information, see the Robotics product page."

But it doesn't really help.

Where can I find more details on how to implement it? From configuring Robotics in Customer Service to start a sample application.

Cheers, Giovanni

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

Comments

Keep up to date on this post and subscribe to comments

Pega
September 16, 2019 - 2:16am

Hi Giovanni,

You would need to install Robotic Automation Studio in your machine to use the functionality in 'Start My Day'

A robotic process should be created in the studio with names mentioned in 'StartMyDay' local action(SMD_GET_APPS and SMD_START_APPS) to log in to various applications.

Pega
September 17, 2019 - 2:48am
Response to mojjs

Thanks mojjs

I have Robotics Automation Studio on my machine, I can't find any solution in Studio named 'StartMyDay'.

But even if a solution with a StartMyDay robotic process would be there, how the 'Start my day' button in Customer Service Interaction Portal would know how to invoke my local process?

 

Cheers, Giovanni 

Pega
September 17, 2019 - 3:21am

Hi Giovanni,

You need to create new processes in Robotic Automation with names SMD_GET_APPS and SMD_START_APPS to login.

In StartMyDay flow action, in Customer Service , We are calling these automation. 

To configure the processes, you need to look into this course Pega Robotics System Architect Essentials