Creating other treatments in pega 8.3
I have created an other treatment with treatment type as IVR and direction as outbound in Content->Treatments->Other tab in pega 8.3. Then, I have mapped this treatment in Actions->Treatments->Add Channel (other). Now, my question is, in which media the offer needs to reach the customer. Which shape I need to use in offer flow to send the offer details specified in other channel in Treatments tab to the customer. Please let me know.
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