Question

Creating an Interaction case from outside of Pega when a Pega session is already opened.

Hello everyone,

In our current project we have a requirement where in we need to start a manual outbound call and display the Account details in Customer 360 portal. The call should happen on click of a button from another window outside of Pega and also we are already having a pega session opened.

Is there any way to achieve this other than Rest Service(Integration)? Can we call an Activity to start the interaction from outside window other than Pega?

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Pega
December 10, 2019 - 11:31am

Hi Lavanya,

PFB link which might be helpful to start the interaction case through an activity.

https://community1.pega.com/community/product-support/question/creating-interaction-case-and-service-case-using-activities

December 10, 2019 - 4:13pm

Hi Praveen, 

Thank you for the inputs. I guess the link given below is to call Interaction case from an activity within pega.

My requirement is to start an interaction from a html page outside of pega and I have a Pega session opened. I need to open the Interaction in the Pega session which is opened already.

Is there any way to achieve this?

Thanks

Lavanya