Question

Create Interaction and Add Intent task together

Hello All,

Is there any Pega CPM OOTB way of creating interaction case and along with adding intent task.

Correct my understanding by CPM OOTB

1. Create interaction case

2. Click on Add Task( We can see lot of intent tasks)

Is there any way like I will have button/icon: On Click( Create interaction case + add one intent task)

Thanks

Alagar

Comments

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May 11, 2018 - 7:45am

May 14, 2018 - 5:06am
Response to CarissaW_GCS

I am sorry. We need open new interaction with existing open task.

Is there any possible ?

Thanks

Alagar

Pega
May 14, 2018 - 8:57am

If you open an interaction (like from a worklist) and it had an open task already running, it should reopen automatically. What version are you using ? 

May 17, 2018 - 8:46am
Response to Amit_Patel

Hello Amit,

 We should create new interaction. In new interaction the opened work list item should auto opened.

 

Thanks

 

March 5, 2019 - 3:25pm

@MayanAlagar Did you figure out the solution for your problem?

March 6, 2019 - 9:42am
Response to PravinM

Hello!

 

Thank you for posting your query on PSC. This looks like an inactive post and hence, we suggest you create a new post for your query. Click on the Write a Post button that’s at the top of this screen and also on our Pega Support Community homepage.  Once created, please reply back here with the URL of the new post.

 

We have also sent you a private message opening up a communication channel in case you have any further questions.

 

Thanks,

Marissa | Community Moderator | Pegasystems Inc.