Create Interaction and Add Intent task together
Is there any Pega CPM OOTB way of creating interaction case and along with adding intent task.
Correct my understanding by CPM OOTB
1. Create interaction case
2. Click on Add Task( We can see lot of intent tasks)
Is there any way like I will have button/icon: On Click( Create interaction case + add one intent task)
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- For all types of cases [interaction/service/any other type] show left panel [intent tasks] for interaction driver
- Queue Intent task under Add Task button in 360 screen
- Exc. "Creating an Intent When Record": How to deal with the modified "New Account" intent task?
- Difference between Associated Class and Task Class- while creating New Intent Task
- Auto-launch an Intent Task on a customized Interaction