Question

Cpm features

Is it possible to create outbound interaction from service case!? The interaction will be tied and under service.

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Pega
June 27, 2019 - 2:20am

Hi,

The interaction will be tied to the service case means you want the newly created interaction should act as parent of service case? But the service case from which you are trying create interaction is already created as part of any of the intearction case right?

 Can you please explain your requirement also let us know the cpm version.

June 27, 2019 - 9:13am
Response to chinn2

Requirement is like thisFrom interaction I-1,we can launch multiple service cases S1, S2. We are aware of it. Now I want from S1 I want to launch mutiple outbound interaction objection O1, O2.. etc so that there will be relation between S1and O1, O2 like the way between I-1 and S1. Is there any possibility to establish this by CPM current version features

June 27, 2019 - 2:17pm

From interaction I-1,we can launch multiple service cases S-1, S-2. We are aware of it.

Now I want from S-1 I want to launch mutiple outbound interaction objection O-1, O-2.. etc so that there will be relation between S-1and O-1, O-2 like the way between I-1 and S-1. Is there any possibility to establish this by CPM current version features

Pega
June 28, 2019 - 12:56am
Response to SOURABH456

This feature is directly not available in current CPM framework. You need to do lot of customizations to achieve this, but even after doing customizations you may face multiple issues related to tab close and etc.