Question

Connect-FTP issue- Permission Denied

Hi All,

We are facing a Permission Denied error while a Connect FTP even though all connections to the FTP server look fine. Below is a sample log entry-

2019-08-16 04:05:03,021 [l-threads-796229715)] [ STANDARD] [ ] [ XXXX:01.01.01] (oFTP.Rule_Admin_Extract.Action) ERROR - ERR_XX0001: File Transfer Failed :/appdata/Pega/BIX/ReportingExtracts/XXXX/XXXReport.csv Error working with local path: '/appdata/Pega/BIX/ReportingExtracts/XXXX/XXXXReport.csv', Permission denied.

Any quick inputs on what might be going wrong here?

Regards

Bidyun

Comments

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August 16, 2019 - 5:17pm

Looking at your log, I think issue is maybe locally and not on the FTP : 

Error working with local path: '/appdata/Pega/BIX/ReportingExtracts/XXXX/XXXXReport.csv', Permission denied.

 

Pega
August 18, 2019 - 12:00pm

Cross check that the local and remote path directories/folders are having necessary permissions to access and executed from pega side.

August 18, 2019 - 11:33pm
Response to vetsg

The remote path has all required read and write privileges. We have confirmed that multiple times over.

The connectivity status of the FTP server is also successful but still we are receiving the error.

Pega
August 24, 2019 - 1:09pm

Hi,

Could you please provide the snapshot of the configuration.

Thank You,

August 24, 2019 - 7:45pm

Does the local path in the rule form has a single quote (') before and after the file path?  If so, can you try removing them to see if it makes any difference?