Question

Configure Agents to run only on Business Days

We have a requirement to run Agents only on Business Days. For example, the agent should not run on Christmas. Is there a way to achieve it without writing logic in the Agent Activity to exit the Activity if it is a Business Holiday.

***Edited by Moderator: Lochan to update platform capability tags***

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Pega
July 19, 2019 - 2:04am

Work Around :

Build a calendar with the holidays configured.. In the agent activity in the first step check if the current day  is the holiday than exit the activity otherwise execute the remaining steps 

July 19, 2019 - 9:09am
Response to teegu

Thank you for taking time to answer my question. We are already following that approach. But I was thinking it would good if the agents schedule could make the consideration of Business Holidays.