Question

Co-browsing not working in customer service portal

I am trying to configure co-browse in pega customer service portal. The scenario is a user will login to the Pega user portal they can then call an agent to help them. an agent will receive an incoming call in the interaction portal and request a session with a user to assist them.

i have followed the Pega 8 implementation guide for co-browsing but its not helpful, currently nothing works.

Question is has anybody configure co-browsing version 8 in Pega customer service and have succeeded to assist me some missing knowledge gaps ?

***Edited by Moderator Marissa to update platform capability tags****

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Pega
November 1, 2019 - 7:24pm

What  issue are you seeing? Is there any error message that is being displayed?

Pega
November 4, 2019 - 3:40am
Response to gangs3

Currently, nothing is happening on the client-side, no pop-up window or something with a session key as a first start.  Currently configured the server-side with stealth activation mode  (ctr + Enter).