Question

Chat API documentation

Hi,

our client wants to build a custom monitoring solution for Pega Chat with a couple of KPIs that are not available in the OOTB chat monitoring. I was searching for a proper API documentation for Pega Chat. Some time back I could find some basic information on an AWS hosted page, but that is gone now.

Where can I find the chat API reference/documentation for 7.4?

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November 5, 2019 - 1:12am

Same question. where can I find some documentation around the PegaChat (Firefly chat) APIs ?

the AWS link mentioned in this post seems to be inaccessible  

https://community1.pega.com/community/product-support/question/there-fireflychatapi-api-documentation-available-pegachat 

 Thanks

Mod
November 5, 2019 - 2:48am

Hello!

I would like to invite you to post your questions related to Pega Chat, Chatbots on our Ask the Expert session that is now open to questions: Ask the Expert - Pega Customer Service with Amit Patel

Lochana | Community Moderator | Pegasystems Inc.

Pega
November 5, 2019 - 4:07pm

Hi, what type of KPIs are you looking for? There are a few REST APIs that give status of Queues and Agents from the Chat server. Those APIs are used for the monitoring tools that are provided in the CS Interaction Portal. I don't think there's a way to do any custom queries to get data that is not included as a response to those REST calls. If you give me the exact KPIs you are looking for, I can run the question past the Chat team and see if they are even captured and if so, how they can be returned?