Case Type Backlog Tool's Macros corrupting other Excel documents

I downloaded the Case Type Backlog tool from Pega Community ( It contains dozens of macros that have modified the way my core Microsoft Excel functions work on other documents as well.

For example, when I right-click, my normal Insert Rows and Delete Rows menu items have been replaced with "InsertRows" and "DeleteRows" pointing to the Case Type Tool sheet's macros. I've since deleted the Case Type Tool and deleted the macros from other unrelated Excel documents, but still receive an error as it is looking for the macros in the Case Type Backlog tool.

I'd love any advice about how to restore my Excel functionality to normal, but primarily wanted others to be aware of the issues with this tool. I'd also advise Pega to remove it from the Pega Community until its issues can be fixed.

***Moderator Edit-Vidyaranjan: Updated documentation bug ID***

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August 22, 2018 - 2:33am

Hi Randy,

A documentation request has been submitted on your behalf in our internal portal. The request ID is tagged to the issue description above (under Related Support Case Number). Use this BUG ID as reference to connect with your Pega Account Executive to track the progress of this request.


Vidyaranjan | Community Moderator | Pegasystems Inc.