Question

Case Stage not picking at the runtime

Hi All,

We have created Case Type in Ruleset:01-01-01 with one Stage. In higher version of case type, we change the existing stage to 2 and create a new stage as 1. But at the runtime the flow at the Stage 1 never picks at the runtime.

Stage 1 - Simple flow with case routing to Workbasket
Stage 2 - Screen flow routing to the User

@runtime,
- Simple flow is not triggered. It is always move to Stage 2 without calling the Stage 1 flow
- Even after removing all the stages in Case Type, the screen flow @Stage2 is triggered

Is it required any restart of the server? or any RCA? or anything is missed from the configuration point of view ?

Any suggestions please?

Note - The same approach new case type is working as expected.

Regards
SVA Quest

Correct Answer
December 1, 2019 - 11:03pm

Thanks Vaspoz & Abhinav for the inputs. pyStartCase flow was configured as Screen flow instead pxStartCaseType. Issue resolved, when this changes are reverted back. 

Comments

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November 22, 2019 - 8:58am

1. How do you (or anyone) strigger the case?

2. What's the AG of the person who triggers the case?

3. Can you see in the Clipboard --> pyWorkPage --> StageHistory, that the first stage even there?

November 22, 2019 - 9:11am

Hi Sripada, Can you check and make sure whatever the changes you have done in the CaseType's "Workflow" tab, are reflecting in the "pyDefualt" case type rule.

  • Do check if stage/ process is not getting skipped.
  • If the previous ruleset version having "pyDefault" case type rule was locked, make sure new changes are reflecting in a new ruleset version.

December 1, 2019 - 11:03pm

Thanks Vaspoz & Abhinav for the inputs. pyStartCase flow was configured as Screen flow instead pxStartCaseType. Issue resolved, when this changes are reverted back.