Question

Case is reassigning to work Basket

Hi ,

Our case is getting reassigned to work basket again , after it processed by the bots.

Steps:

1 . Case is created by File Listner.

2. After creation cases is assigned to WorkBasket.

3. Bot Process the case and value is being Updated in Properties.

4. Case is reassigned to Work Basket again.

5. Checked Audit (

8/7/2019 11:02 AM

Unable to find assignee email address to send 'Validation after Robotic Automation failed' to.

AUDCONFIRMVMWAS1178666

8/7/2019 11:02 AM

ReassignedStart

AUDCONFIRMVMWAS1178666

8/7/2019 11:02 AM

Reassigned assignment ' complete task ' back to AuditConfirmsWB due to validation failures after automation run.

AUDCONFIRMVMWAS1178666

8/7/2019 11:01 AM

This robot completed the automation RUN_AUDITCONFIRMS with status Completed.

AUDCONFIRMVMWAS1178666

8/7/2019 11:01 AM

Pulled assignment to ' complete task ' from workbasket AuditConfirmsWB.

AUDCONFIRMVMWAS1178666

8/7/2019 11:00 AM

Assigned to AuditConfirmsWB to ' complete task '.

Agent(MS-Ops-RPAQ2-Work-AuditConfirms.createSubCaseForAccountNo)

8/7/2019 11:00 AM

Status changed to Pending-BOT.

Agent(MS-Ops-RPAQ2-Work-AuditConfirms.createSubCaseForAccountNo)

8/7/2019 11:00 AM

Item created.

6. Please see the attached logs for it.

Can you please let me know any solution , if any one face such issue.

Comments

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August 16, 2019 - 11:27am

Hello,

Have you traced the various pieces of your process there? Presumably that should give you some insight into where/why any reassignment is taking place.

Thanks,
Mike

August 26, 2019 - 8:08am

Hi Ashish,

Did you got any go around for the issue.Even we are facing same issue.

Please update us , it will be great help.