Cannot save credentials. Directory


I have recently moved to pega robotic studio 19.1.3, we are using robot manager for RPA solutions. I have created a runtime shortcut to run the RPA solution on my desktop. I have made all necessary changes in config files, when I trigger the bot it is asking for RPA credentials which is expected but when I enter my credentials it is throwing an error "Cannot save credentials.Directory'C:\Users\*******\AppData\Roaming\Pegasystems\'does not exist" but I have this directory on my machine. Please let me know how to resolve this issue.




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August 7, 2019 - 1:46am

Hi Revanth

Have you installed Credential Manager utility at your end? If not, follow the below link which helps you in setting Credential Manager Utility




August 23, 2019 - 7:14am

This is the new functionality added with Pega Robotics 19.0.X to support the Scheduling and Runtime Machine autologin. Please follow below steps to fix it.

  • Run the Credential Manager exe "C:\Program Files (x86)\Pegasystems\Pega RPA Service\CredMgrUI.exe" and add “WindowsUser”, “RuntimeUser” & “RegistrationOperator” as needed.

This issue will be fixed if you just add the "RegistrationOperator" only.