Question

Cannot connect to PDC

We can no longer connect to PDC from our Pega servers. We verified that our traffic is getting to the internet and can ping the ip addresses associated with PDC but the soap test connect fails. PDC is now defaulting to the Enterprise tab view instead of the Welcome tab view. I tried clearing browser cache and reapplied the PDC URL from the Welcome page but neither worked.

***Moderator Edit-Vidyaranjan: Updated SR details***

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Correct Answer
March 11, 2019 - 9:24am

We were failing because the intermediate certificate was different than the one we had.  We added the new one and are now getting data to PDC.   

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Pega
March 8, 2019 - 4:49pm

Please open a support ticket or contact me. We need to debug the connection failure. Please provide your contact information, the system(s) that are failing to connect and the Pega platform version. Server connection and Welcome issue should be unrelated - Pega platform is supposed to remember your "last active" flow / harness and launch that on login. We had replaced an expiring SSL certificate on PDC5 two days ago - it should have been transparent but might be causing an issue for you. We'll need to debug and perhaps force an update to your server certificate cache.  andy.werden@pega.com

March 9, 2019 - 11:05am

Please see the related Support Case Number.  I will add your comment to the SR.  Thank you

March 11, 2019 - 9:24am

We were failing because the intermediate certificate was different than the one we had.  We added the new one and are now getting data to PDC.   

October 30, 2019 - 7:38am
Response to GregR454

Can u please explain clearly what are intermediate certificates? and from where we need to install? from where we will get?