Can We Enable Sound When A New Chat Request Comes In

Hello All,

I have a quick question.

Can we configure the Pega Chat in such a way that when a new Chat request comes in, it just blinks.

On top of blinking, can we also get a system sound just like the IM sound if a new chat request comes in so that the chat manager doesn't require to stare at the screen all the time.

Sound enabling on a new chat request is what my question is and is it available OOTB to configure and if so, where can we configure the same?

If not, what should be done to have this sound enabling on new chat request?

Please advise.

***Edited by Moderator Lochan to update enhancement request Details***

Group Tags


Keep up to date on this post and subscribe to comments

July 21, 2019 - 2:17pm


Looks to be this feature is not available in OOTB. Enhancement request is created for this. Please refer below PSC thread which has information for the same.

September 30, 2019 - 9:19am


There is a section CSSetAudioConfiguration in CPMInteractionPortalHeader which you can use to enable it.
You can check it out.