Question

Can we customize the pega agent failure notifications?

After reviewing the existing rules, there is no extension point to modify the agent failure notifications.

Current notification sends out agent name & node id. It would be better if we can send Node name and Environment name in that notifcation. Is there any way to modify subject & body of the email in pega v 8.2.1

Agent activty Name: pzNotifyAgentTermination

Email Body: This is an automated notification: Agent : AutoApproval has crashed on Node: 08fdfde7bade996db14a57c216096296.

Comments

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Pega
November 28, 2019 - 9:50am

You can use the value of StepStatusGood in your agent activity and use SendEmailNotification activity for sending the message when it goes down. 

December 5, 2019 - 12:49am
Response to ganes1

there is a OOTB feature to send the notifications when agent is crashed/stopped.

We want to customize the notifications to add environment name and node name instead of just including node id(current OOTB notification).