Can we customize emails in PDC?

Hi All,

Is it possible to customize an email (the one we receive to our email address after subscribing to any of event/schedule based report) in PDC Predictive Diagnostic Cloud in Pega?

Any suggestions would be useful.




Keep up to date on this post and subscribe to comments

August 29, 2019 - 11:12am

Hi Priyesh,

I believe we can't customize mail as of now.

But you can give a try with Custom Report, that may help you.



August 30, 2019 - 4:56am
Response to agarp3

Hi Prakhar, We tried using custom reports, but that seems to be for custom alerts. Thanks!

August 29, 2019 - 1:04pm

Yes from the custom reports you can schedule and send notifications to multiple users.

Or let us know if you want to send an email to a user for a specific use case? please describe briefly.


August 30, 2019 - 5:09am
Response to Arun_Mahanty

Hi Arun,

Steps that we have followed:

1)Diagnostic Cloud - Scorecards >> Manage Subscription.

Suppose we have subscribed an event based scorecard to an email address.

we are able to receive emails at subscribed email id(with alert info, msid, kpi, etc.).
Now if we want to receive the mail in another format or with different content. Can we customize that? 

Priyesh Agrawal