Question

Can Pega Call be used without CS Framework?

We have a requirement to show customer details to the customer service representative when customer calls. We don't need other features of CS framework like service or intent tasks.

Can this be achieved without using CS framework?

***Edited by Moderator: Lochan to update platform capability tags***

Comments

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June 7, 2019 - 4:01pm

Hi Abikash,

Can you let us the version of your platform and framework so that we can cross check with our SME's to confirm whether it supports or not in the version you are currently in.

Regards,

Mahesh M

June 10, 2019 - 3:44am
Response to Mahesh Midthuru

Hi Mahesh - We are using Pega 8.2 platform. We want to use the latest Pega Call 8.2.

Thanks,

Abikash

Pega
June 10, 2019 - 3:43pm

Abikash, I believe you already received an answer to this from the product PO. The answer is yes. You will need customize your application to pull in the needed rules for Pegacall to work.