Question

Can changes to the administrator@pega.com Operator ID be saved from another Operator ID in Pega 7.22

We have a Pega Smart Disputes (Pega 7.2.2) cloud implementation and we have a requirement to change the password of the administrator@pega.com OperatorID from another Operator ID.

According to https://community.pega.com/support/support-articles/unable-change-password-administratorpegacom, changes to the pega admin operator ID can only be saved from the Operator Profile screen not from the Operator ID screen (which I have proven to be correct). Therefore no other Operator ID can save changes to this Operator ID.

Is there a specific role or another privilege that allows changes to be saved to the Pega admin operator ID from the Operator ID screen, so changes can be saved by a different operator. Or is this simply not possible in Pega 7.2.2.

***Edited by Moderator: Pallavi to update platform capability tags***

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Pega
January 21, 2019 - 6:16am

PegaRULES:SysAdm5 is the access role.

pzModifyAllowed on class Data-Admin-Operator-ID

Please check whether the above access role and above mentioned access when is there in the ARO.

I think that is required to modify the administrator operator ID.

Let me know if that helps.There are other options also to modify.

 

January 28, 2019 - 5:09am
Response to kumaa33

PegaRULES:SysAdm5 is not available, PegaRULES:SysAdm4 is and this role includes pzModifyAllowed (write instances) on Data-Admin-Operator-ID
I have tested an OperatorID with an AG that includes only this role and get the same results when saving administrator@pega.com:

This record has 1 error(s) in 1 place(s) .

You are not authorized to create, modify, or lock instance DATA-ADMIN-OPERATOR-ID ADMINISTRATOR@PEGA.COM

Please can you advise what the other options are to enable me to save this this OperatorID from another OperatorID

 

Pega
January 21, 2019 - 6:20am

 

Above the screenshot. PegaRules:SysAdm4 is the access role.

November 15, 2019 - 10:15am

any solution on this?

November 15, 2019 - 4:31pm

Hi,

The original solution in the article that was provided in the description applies here: https://community.pega.com/support/support-articles/unable-change-password-administratorpegacom