Published on November 30, 2018 - 6:10am
Last updated December 7, 2018 - 12:10pm

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Question

Calling Robot task from Pega in a scheduled way via agent

Hi,

I am trying to call a robot task in an scheduled way from Pega with an agent and I have found some problems that I have not resolved yet. I am using Pega 7.3.1. I have got a case type to call a robot task (see image1). When I create a new case work of type "RPA Example" the robot works and complete its assignment.

What I am looking for is to create one of this case work in a scheduled way. To do this I am trying to configure an agent. I have created an activity (see Image 2 and Image 3) and when it runs it seems to work.

I have two problems at this point.

- Although the activity seems to work in a dry way (see Image 4), the assignment to the robot is not working. Maybe something wrong in the activity.

- The agent that launches this activity is not working, I mean it doesn't create the case work (see image 5 about this agent)

Thank you very much because of your help

***Edited by Moderator Marissa to update platform capability tags; update SR details****

Case management
Pega Platform
Robotic automation

Group Tags

Related Support Case Number: 
SR-C76195

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CarissaW_GCS
Pega
December 5, 2018 - 8:28am

When you trace the agent, do you see it pick up your queue item and run the activity? Are there any errors?

HectorSMG
December 7, 2018 - 10:39am

Hi,

There is an error when agent executes; I have extracted from /prsysmgmt:

Some days ago this error didn't exist. I attach the whole content in textfile.

Thanks,

CarissaW_GCS
Pega
December 7, 2018 - 10:56am

The error is showing there isn't enough space.

Caused by: org.postgresql.util.PSQLException: ERROR: could not extend file "base/16386/29530.3": No space left on device

HectorSMG
December 7, 2018 - 12:10pm

Yes, I agree with you but we should take into account that this error is new and it has nothing to do with my problem with the agent. When I resolve this space problem I will try to trace the agent execution and I will tell you.

Thanks,