Question

Broken Agents from which class i can browse and how can re queue it

Broken Agents from which class i can browse and how can re queue it

Correct Answer
August 27, 2019 - 9:37am

In 7.3.1, You can re-queue the broken queue items from the Queue Management landing page.

Designer Studio -> System -> Operations -> Queue Management

Select Broken button and select the queue items which do you want to re-queue and press Re-Queue button

 

Comments

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August 27, 2019 - 6:27am

Hello, 

What Pega version are you using? Maybe this could help: https://community1.pega.com/community/product-support/question/requeue-agent

August 27, 2019 - 7:55am
Response to MarcLasserre_GCS

i am using 7.3.1 i want requeue automatically the broken items, and how can i push the work items in pr_sys_queue tabe

Pega
August 27, 2019 - 9:37am

In 7.3.1, You can re-queue the broken queue items from the Queue Management landing page.

Designer Studio -> System -> Operations -> Queue Management

Select Broken button and select the queue items which do you want to re-queue and press Re-Queue button

 

August 27, 2019 - 9:49am
Response to Prajendra

Thanks for the reply Prajendra,

what is the main use of method - QUEUE-FOR-AGENT -- method