Question

BIX: Data is not getting loaded to Prod Server, while running extract rules

Hi,

While running extract rules we are getting data in all the lower environments.

But it is failing to get in Production DB. Please let us know how to give a fix from Pega end.

Thanks,

Regards,

Surya Y V

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

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Pega
October 21, 2019 - 9:10am

Hi Surya,

Are you trying to save the extract data into external DB and it is failing in production ,however the same is working in other lower environment?

Thank You,

October 21, 2019 - 9:20am
Response to dasn1

Yes @dasn1

Regards,

Surya Y V

Pega
October 21, 2019 - 10:31am
Response to SuryaYanamandra

Hi Surya,

Do you know where it is exactly failing (during extraction or during saving data to external DB)? Could you please compare the configuration of both working and non-working environment , also provide us log after enabling debug mode for below class.

com.pega.pegarules.integration.engine.internal.services.file.FileListener

com.pega.pegarules.data.internal.access.ExtractImpl

Thank You,

 

Pega
October 23, 2019 - 1:13am

Hi,

Exactly what exception you are getting and how you have configured the external DB? Is it in database instance or prconfig.xml file? If it is from prconfig, could you please compare the prconfig configuration of both working and non-working scenario and check.

Thanks