Avoid request for credentials in Custom Mobile APP

Hi all,

we are using a Custom Mobile APP for Field Service workers, in order to enable them to work in mobility.

By the way, even avoiding the app to go in background and being killed from Android (we referenced the article ) as far as the user goes offline, reopening or simply refreshing the harness forces the operator to fill again his credentials.

Is there a way to avoid this behaviour?

Even articles i have not found yet.

Thank you in advance,


***Edited by Moderator Marissa to update platform capability tags****


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July 15, 2019 - 10:24am


Yes, most likely this can be avoided but the solution depends on Pega and Mobile Client versions you're using. Please contact Pega Global Customer Support for recommendation. 

July 16, 2019 - 8:33am


Please mention the URL to this post while logging in an SR with teh Pega Global Client Support team. Let us know the SR# back here so that we can contnue to track it.


Lochana | Community Moderator | Pegasystems Inc.