Question

Automate Reopen and open coverCase Review in the same button

HI

I need to create a button to automate the reopen action of resolved case then open the coverCase review page without any additional action .

I tried to reopen the case with reopen activity, the case is opened but the redirection was not succeful.

I got this error : "A new page cannot be locked; it must be saved first. "

Comments

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September 13, 2019 - 4:41am

Hello, 

Are you saying this is working with the Out-Of-The-Box reopen action but not with your custom button? Have you tried to compare both traces?

September 13, 2019 - 10:34am
Response to MarcLasserre_GCS

Hello

yes but the problem is to redirect to edit screen after reopen case and that not happened with OOTB Reopen.

September 13, 2019 - 11:18am

Hi,

Can you please try Using ResumeFlow OOTB activity, I believe this should take you to desired screen.

Regards,

Rakesh kumar

September 16, 2019 - 7:18am
Response to Rakesh Kumar

Hi

thanks for your reply but i have always review case page.