Question

Auto reply correspondences

Is there a way to assign an email address to correspondence templates so that when someone send an email the correspondence automatically sends a reply?

***Edited by Moderator: Lochan to update platform capability tags***

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Pega
November 26, 2019 - 11:17pm

Hi sam,

Kindly see this if it might be of some help.

Take a look at the Service Method parameter for the Listener rule.  The service method should be a Service Email rule.  Look at the response tab for the Service Email rule, and expand the response.  In it, you will see how the Message Data for the reply is configured.  I believe the default is to use the HTML stream, EmailResponse, which you could save up to your application ruleset and modify.

Regards,