Discussion

Ask the Expert - Case Management with Arun Sarada

Join Arun Sarada (@ArunSarada) in the Ask the Expert session (21-25 Oct) on Case Management!

Meet Arun: Arun Sarada is a Product Manager at Pegasystems and responsible for Case management capabilities in the platform. Arun has close to 15 years of experience, out of which 7 years are in product management. It is his passion and love to build great products.

Message from Arun: Hi all! I'm glad and excited to share my learnings and knowledge on Pega Case Management that helps building the workflow applications that can automate and transform business operations and empower knowledge workers to perform their job more effectively. I’m looking forward to provide answers to all your queries around case types and its related functionality.

Ask the Expert Rules

  • Follow the Pega Support Community's Community Rules of Engagement
  • This is not a Live Chat - Arun will reply to your questions over the course of the week (21-25 October)
  • Questions should be clearly and succinctly expressed
  • Questions should be of interest to many others in the audience
  • Have fun!

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Mod
October 21, 2019 - 12:19pm

Watch this What's New video where @ArunSarada explains changes to the Case Management and Collaboration capabilities such as the ability to switch applications, task improvements in spaces, and the ability to configure default feed sources in Pulse.

Pega 8.3 Deep Dive: What's New in Case Management, Social

Please post any questions related to this video here.

Lochana | Community Moderator | Pegasystems Inc.

Pega
October 23, 2019 - 12:06am

Hi Arun,

How do I create a child case and propagate data from parent case to child case in App studio?

Thanks

Pega
October 23, 2019 - 12:42am
Response to Srinivas21

Child case can be created through the"Create case" smart shape . As part of  "Create case " smart shape configuration there is a check box "Transfer information to new case" to be selected. This provides the ability to choose the data that needs to be propogated to the child case. 

October 23, 2019 - 9:16am

Hi ArunSarada

I am having one parent case and 5 child cases.

After reaching to stage I'll be displayed with 5 child cases. on selecting the link of the 1st child case, a window will be opened by replacing the parent case. here is my challenge that comes in to picture. After completing the child case I need to return to the parent case where I am displaying all the 5 child cases link. Please help me with this.

Pega
October 24, 2019 - 12:42am
Response to VenkataNarayanaReddy

Assuming you're using OOTB case worker portal . If yes, once you open the child case from the parent case ,  you will be seeing all the open assignments for you in the child case . you'll also find a breadcrumb above the label of the child case using which you must be able to navigate to the parent case.

October 24, 2019 - 4:32am

Hi Arun, 

How do you integrate SWIFT RMA referencial in PEGA ?

Pega
October 24, 2019 - 11:06pm
Response to RabahK58

There are quite a few capabilities available in Pega  to integrate with the external systems.(https://community.pega.com/knowledgebase/articles/data-integration/integration-external-systems) . Depending on your usecase and the information to be leveraged and published back to SWIFT RMA referencial you could leverage the capabilities as described in the enclosed link.

 

October 24, 2019 - 10:35am

Hi Arun,

We have a requirement where we are creating child cases from a parent case .

Now my question is : When the child cases are closed one by one , it tries to acquire a lock on the parent and throws the below error:Parent case is locked by requstor"..." This erro gets triggered from pega OOTB activity Resolve upon submitting the screen ​. Scenario :Try creating a child case and have the parent case when in another operator . While resolving the child case, we will get this error . Please be noted that we are not trying to close the parent case upon closing the child . 

​I want to know what is the locking configuration we should ideally follow in the case configuration . Please find my sreen print attached and would appreciate if you can attach the screen print of the locking mechanism in the case configuration for both parent and child .

 

 

 

Pega
October 24, 2019 - 11:29am
Response to rajarshiD1012

This is expected behaviour and the message is due to the fact that , by default, when a child case is opened , the lock is acquired on both parent and child case when default locking is enabled on the parent case type. This means users cannot work on child cases simultaneously.

If you want to users to work on the child cases simultaneously, you have to select the option "Do not lock the parent when the child case is being performed" . when you enable this option , there is no lock acquired on the parent case. Hope this clarifies.

October 24, 2019 - 6:53pm

Hi Arun,

             we have the parent case and multiple subcases. we configured the locking as follows on the parent default locking and on the subcases we configured do not lock parent.  user1 opens the parent case and works on.  while the user try to initiate the child case, he is getting a message case is locked by user1. 

if we already instantiated the child case then both users can work parallel. How do we overcome that second user can instantiate a child case if another is working on the parent case.  I do not want to use optimistic locking.

Pega
October 25, 2019 - 4:34am

"Do not lock the parent when the child case is being performed" checked specifies that some other user can work on the parent case when a user is working on the child case. If you don't want any other user to work on the child case when the parent case is locked , please uncheck "Do not lock the parent when the child case is being performed" option on the child case. This will make sure when some one is working on the parent case( directly or working on any other child of the same parent) they can't work on any of the child case related to this parent.

Mod
October 25, 2019 - 11:09am

Thank you all for a great discussion! Thank you to our expert @ArunSarada for being awesome!

Please continue asking your questions on Case Management by creating new posts.

Lochana | Community Moderator | Pegasystems Inc.