Architecture of Integrating CRM system and external systems


Can someone give advice on how to integrate my CRM system with external systems? I have a CRM system we are building, and we want to be able to integrate it with possibly many other self-service portals of different organizations. There is one self-service portal we are trying to get to use for all the organizations, but because a few might want to use a different portal, we want to understand exactly how it works. In the integration, we want to on ensure that chat capabilities are there possibly using other third party services for chat.


***Edited by Moderator Marissa to update platform capability tags****


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June 12, 2019 - 2:20am

Hello Srija,

Thanks for posting the query.

The above requirement can be achieved by using Mashup. Pega Web Mashup enables you to embed a Pega Application as a mashup within a web page or another web application.

Please refer to the following link for more information about mashup:


Shiva Rakshith.