Question

Analyzing the text on a Text Area

I am using Pega Customer Service and I am trying to add a text area on a UI where the user can enter quick notes on what the customer wants. I want to have Text Analyzer running on this Text Area and suggest Intents based on keywords.

Has anyone implemented anything similar to this - running Text Analyzer on a Text Area. If so, can you give me some hints on how it was done

Comments

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April 15, 2019 - 7:10am

You can use pxRunTextAnalyzer activity to run analyzer on a given text. For more advanced analysis you can use pxInvokeInteraction API. 

Pega
April 29, 2019 - 7:48am
Response to Vikas@Multichannel

Hey Vikas... thanks for the response. I am going to try this out and see if this will work for me. Thanks