Question

Amazon Connect - Pega Call Version 8.3 (Embedded Call Control Panel)

Hello All

We are trying to integrate our application built on CSFS Version 8.3 with Amazon Connect.

When i am configuring a new CTI Link - I don't see the option of "Amazon Connect" any more.

When i read through the latest implementation guide for 8.3, i found that i need to use - "Adding a new Amazon Native UI OpenCTI link.". I was able to do the integration and connectivity is working. But the problem is that CCP is not embedded in the browser, it comes as separate pop up window.

Is there anyway to implement the embedded CCP in version 8.3?

Regards

Raju Botu

Correct Answer
October 7, 2019 - 3:36am

I got a response through other channels, its not a popup , but more like a floating Div. 

 

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Pega
September 30, 2019 - 7:41am

Hi Raju,

Could you please refer the below link, It has been mentioned that only 2 browser got a support.

https://docs.aws.amazon.com/connect/latest/adminguide/what-is-amazon-connect.html

Pega
October 7, 2019 - 3:36am

I got a response through other channels, its not a popup , but more like a floating Div.