Question

AES weekly scorecard dashboard features are not working out

AES weekly scorecard dashboard features are not working out.

Please find the attachment, all the AES Agents are up and running.

***Edited by Moderator Marissa to update platform capability tags****

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November 20, 2019 - 10:08am

Hi,

what's the AES version & PEGA Application version? 
you confirm AES agents are well working on both side, right, AES & monitored application?
Rest of AES is working fine? Other part of Dashboard, Enterprise view?
is above weekly scoredcard working for AES itself as a monitored application or not working at all?
Thank you
Regards
Anthony

 

November 20, 2019 - 3:29pm
Response to Anthony_Gourtay

what's the AES version & PEGA Application version? AES and Pega both are 7.3.1 
you confirm AES agents are well working on both side, right, AES & monitored application? It is working fine on both the application
Rest of AES is working fine? Other part of Dashboard, Enterprise view? Working as expected.
is above weekly scoredcard working for AES itself as a monitored application or not working at all? Few Environments not working 

November 21, 2019 - 2:52am

hi,
The ones not working are new ones or it stopped working suddenly?
on same page, you well see information for Browser Average Response time & Daily browser Metrics?
Anthony