AES weekly scorecard dashboard features are not working out.

Hi Jim/Andy,

AES weekly scorecard dashboard features are not working out.

PFA for the screenshot.

PRPC Version : 731 and AES version :731

Thank you.


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January 2, 2019 - 1:36pm

Screen shot suggests that either Compass_LT cluster is not really sending data to AES or the AES agents that calculate the scorecards are not running.

Verify that all AES agents are running on all AES nodes

Verify that AES is receiving data

- look for recent snapshots in Enterprise Health

- from reporting menu, run recent alerts, recent exceptions and action item reports

- from reporting / custom reports, do a query to validate that summary usage data sent from monitored nodes is present


Consider using the PDC service instead of AES - debugging becomes my problem, not yours :-)



January 3, 2019 - 10:51am
Response to WERDA

PegaAESRemote agents @ monitored nodes and PegaAES agents @ AES are up and running.I could confirm that AES is receiving data from the reporting menu,recent snapshots in Enterprise Health and from reporting / custom reports.

The only difference between Compass_LT and other AES features working environments would be the additional PegaAESRemote  agents enabled post PDC hotfixes installation @ Compass_LT. PFA for the screenshot.

PDC out of scope for now as we need to work upon masking our sensitive data in logs/application/database.

January 3, 2019 - 9:59pm
Response to PradeepChowdaryP

What sensitive data needs to be masked? The PegaRULES log does not get sent to PDC. The PARAM data in ALERT messages are whitelist filtered - any parameter not on the whitelist has value replaced by the literal [removed]. In general, that is sufficient to prevent PDC from getting sensitive data. Where do you see 'sensitive data' that needs to be scrubbed?

with regard to Compass_LT … if that is the only system not sending usage data to AES, back out the hotfix (delete the new rules / ruleset versions or update the PegaAESRemote access group to only use the old rules)


January 4, 2019 - 2:46pm
Response to WERDA

Hi Andy,

I have tried rolling back the uncommitted PDC hotfixes via Hotfix Manager.Please provide detailed instructions regarding the following "delete the new rules / ruleset versions or update the PegaAESRemote access group to only use the old rules".

Thank you.

November 18, 2019 - 12:52pm
Response to PradeepChowdaryP

Hi Pradeep,

We are facing the same issue could you please provide some insights, to resolve the issue.

November 19, 2019 - 2:09am
Response to chagamreddyb

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