Question

Admin Pop up appearing while accessing the Offer flows in Pega Marketing in Internet explorer

Admin Pop up appearing while accessing the Offer flows in Pega Marketing in Internet explorer. We are using 7.2.1 version in Pega Marketing and whenever we try to open an offer flow in Marketing portal. the pop up immediately appears and the offer flow is opened when we click the cancel button.

Observing this behaviour while using IE (version 11) and not in Chrome. Attached the image of the popup. Can someone advise on how to get this fixed. We see this happening only when we open the Offer flows and not on any other components such as Audience rule or campaigns.

Attached the image of the popup.

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Pega
October 31, 2018 - 2:55am

Rajesh,

We are sorry you are experiencing issues. May I ask, if it is working properly for you in Chrome, is there a reason why you do not continue your work in Chrome?

Miki

 

October 31, 2018 - 3:11am
Response to MikiMuzsi

Hi Miki,

Not sure whether the popup is suppressed in chrome. Users sometime use IE and this wants this to be fixed. 

Pega
October 31, 2018 - 3:32am

Rajesh,

Sure, I understand, please raise an SR and they will advice you which browsers we certify on, for which version. I was just trying to understand if you are blocked to continue in Chrome as of now. My understanding is that you are not, so good luck.

Miki

Pega
October 31, 2018 - 5:08am

Hi Rajesh,

 

Do you see the same behavior when you open an Process Flows in IE11? Curious to know.

 

-Raghu

October 31, 2018 - 10:10pm
Response to raghu_s

Yes Raghu seeing the same behaviour in process flows too

Pega
November 1, 2018 - 6:59am
Response to RajeshS2241

Ok as Miki suggested please raise an SR so that you can get support investigate it. 

November 1, 2018 - 10:55am

@RajeshS2241,

Please reference this post's URL when you open your SR, then let us know the SR ID so that we can keep track on this as well!

Marissa | Community Moderator | Pegasystems Inc.