In 8.2.1 Email account receiver connectivity test is failing at "Obtain store object" step.

We are getting Test connectivity fail status at "Obtain store object" step

Please find the Debug Status below

Establish session for email server Success
Obtain store object Fail
Connect to email server Not attempted
Disconnect Not attempted

Receiver Test

DEBUG: setDebug: JavaMail version 1.5.5
DEBUG: getProvider() returning javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Oracle]
DEBUG IMAPS: mail.imap.partialfetch: false
DEBUG IMAPS: mail.imap.ignorebodystructuresize: false
DEBUG IMAPS: mail.imap.statuscachetimeout: 1000
DEBUG IMAPS: mail.imap.appendbuffersize: -1
DEBUG IMAPS: mail.imap.minidletime: 10
DEBUG IMAPS: closeFoldersOnStoreFailure
DEBUG IMAPS: trying to connect to host "", port 25, isSSL true

***Edited by Moderator: Lochan to update platform capability tags***


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July 18, 2019 - 1:31am


Mostly it looks like certificate issue,Have you installed a valid SSL certificate ?

Thank You,

November 12, 2019 - 9:34pm
Response to dasn1

hello! what SSL should be installed in pega to solve this issue?

November 13, 2019 - 12:08am
Response to RezzaH67


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Vidyaranjan | Community Moderator | Pegasystems Inc.

July 30, 2019 - 9:38pm

Hi, Were you able to solve this issue. I am facing the same issue.



August 1, 2019 - 5:03am

Hi ,  Anyone solve this issue now?  I also face same issue