Question

what if all the developer accessgroup got deleted by mistake

is there a way to login to pega and create operator,if my developer access group is deleted?

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December 22, 2015 - 4:27pm

Hey Rasaiya,

This sort of question may not be suitable for a public forum; if this has in fact occurred, I'd recommend opening a support request.

December 23, 2015 - 1:58am
Response to JoelMcLeish

It did not happen , just was wondering if something like this happens what could be the possible solution for this.

I have one solution in mind.

I am looking for what all possible solution people have in mind for this

December 22, 2015 - 4:42pm

Hopefully you have a database backup in that case ask your DBA to restore to the healthy state.

December 22, 2015 - 4:49pm

The title mentioned that all access groups were gone, but your question on the first reply seemed to be in the singular.

If in fact you've got any access groups showing on your db, you could use db directives to modify the record of the unusable operator record such that it refers to an existing access group.

If you don't have any access groups on your db but you've got a zip file whose purpose was for upgrading or updating, and that zip contains any access groups, you could use the prpcutils.bat to import the access groups, and then use db directives to refer an operator record to one of those.  Or, if the zip file contains any usable operator id's and their access groups, you may not even need any db directives after the prpcutils.bat import operation.  /Eric

December 23, 2015 - 2:02am
Response to ericosman_GCS

Yeah we can import the operator record using prpc utils.sh, I did not understand about db directives.

Pega
December 23, 2015 - 2:08am
Response to RasaiyaNadar

Hi Rasaiya,

I agree to what Eric and Kavin suggested. Other than that use ofAdministrator@pega.com log in can be another option. This is one such operator id which you cant change or modify .Once you log in with this id, perform the steps required to recover a deleted rule. ( https://pdn.pega.com/sites/pdn.pega.com/files/help_v719/procomhelpmain.htm#designer studio/recovering/ds-recovering-a-rule-deleted-earlier-today-tsk.htm?Highlight=recover deleted rule )

December 23, 2015 - 2:58am
Response to Santanu

I am able to change Administrator@pega.com and delete it from developer studio.

Is the operator name is ofAdministrator@pega.com or Administrator@pega.com?

Pega
December 23, 2015 - 4:47am
Response to RasaiyaNadar

December 23, 2015 - 6:03am
Response to Gangababu

and the password?

Pega
December 23, 2015 - 6:05am
Response to RasaiyaNadar

install

December 23, 2015 - 9:34am
Response to Gangababu

It worked, I am able to login using this credential

January 12, 2016 - 1:05am

So it means that there are operator through which we can login. Where can I find their list, Is it possible to change the default password of these user at one go.?

Is it that while installing I can configure their password?

Pega
January 26, 2016 - 2:51pm
Response to RasaiyaNadar

Hi Rasaiya,

With regards to a list of the default Operators, the answers given in the followings thread may be of help to you:

We have recently installed PEGA 7.1.7 and after the installation we see a lot of Default User Id's . The list is as foll…

With regards to changing the passwords for these operators, I'm not aware of an easy way to change the password for all of them at once.  For most operators, you can change the password directly on the Operator ID ruleform or by taking the following steps:

1. Log in as the target operator.

2. From the Operator ID Menu (labeled with the current operator's name), select "Profile". 

3. Click the "Change Password" button on the resulting popup and follow the on screen instructions to change the password.

There are some operators that you cannot change the password via the Operator ID ruleform, and you must use the steps I've listed above to change the password.  administrator@pega.com is one such operator.

Hope this helps!

-Kurt Waltz