Question

What is the difference between Open Work Item and Open Selected Item actions?

What is the difference between Open Work Item and Open Selected Item actions.

As per my understanding Open Work Item will open first coverable work item in any parent case and Open Selected Item will open selected work item.

Can any one please give an answer with example.

Regards,

Chiranjeevi

Message was edited by: Lochan to add Category

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Pega
June 29, 2016 - 1:34am

Open work item: https://pdn.pega.com/sites/pdn.pega.com/files/help_v719/procomhelpmain.htm#definitions/o/openworkitem.htm

An open work item is a work item that is not yet resolved, or was reopened after it was previously resolved. The property Work-.pyStatusWork determines whether a work item is open or resolved. Any status value that does not start with the literal text Resolved is an open status value.

Open selected item means to open selected work item.

June 29, 2016 - 3:57pm

Open Selected Item action belongs to "List" category, which means this particular action should be used in the purview of repeating layouts. And what it exactly means is that if we have a Repeating Grid displaying a list of Assignments or Work Objects, we would be able to open the same in a new tab process them accordingly.

Now on the contrary Open Work Item action belongs to "Get Work" category and it is used to open any unresolved work object based on the work id parameter.