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SLA Informations.

Hi,

In whcih PRPC table all SLA information of a particular assignment and work object stores??

Thanks In Advance!!!!

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Pega
January 8, 2013 - 2:50pm

SLA instances are instances of class System-Queue-ServiceLevel   & are stored in pr_sys_queue_sla  table.

You can identify correct instances of SLA fromt the WO inskey through quering the table and joining it to WO table.

OR list view "LIST VIEW System-Queue-ServiceLevel • InstanceList • ALL"

 

June 1, 2014 - 9:38pm

Hi Chakh ,

Which property in System_queue_servicelevel can be used for making the join to the WO table ?

June 30, 2015 - 4:42pm

@ RajGopalDoraR nothing directly to WO table but you can use PYITEMID to map to assignment table and from there with the WO table.