Discussion

SLA- Email needs to be send after 7 days

Dear All,

I have a requirement that need to send an e-mail after 7 days[like after 7 days from the case got resolved].

Please help me that how to configure this SLA and another point is, where we will store the value that after 7 days needs to be send an e-mail. In Pega, is any specific table to used to track all SLA related actities?

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November 5, 2016 - 1:19am

HI,

You can write an agent activity which checks for the resolved cases and sends email. You can set the agent run pattern to 7 days. And also checks against the resolvetimestamp with current date in the agent activity, If the resolvedtime stamp ad current date difference is 7 days then send email.

Hope this helps you.

regards,

Siva

November 6, 2016 - 12:12pm

You can configure a wait shape based on status resolved and after that you can set a SLA to trigger email after 7 days