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RSVP for Ask the Expert - Pega Customer Service

Join us Monday, September 5, 2016 - Friday, September 16, 2016 here on the Product Support Community for our 5th installment of Ask the Expert!

This session will be led by Goutham Parcha, Senior Director of CRM Applications Development!

Reminder that this will not be a Live Chat but Goutham will reply to your questions starting September 5th as his schedule allows!

RSVP Here!

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September 11, 2016 - 7:00pm

Hi, 

we have a custom backoffice pega application ( ie no pega frameworks) . now, we apln to create a pega customer service application as our front office app that integrates with ivr and  also our backoffice pega appl . we have few users that will do both front office csr aswell as back office associate roles and need to switch portals . we are debating whether to install the cust service framework app on the same db as our backoffice pega app and leverage the common tables  or install on its own db and use remote calls . the later could become a complex implementation . can we install on the same db as backoffice pega app and configure tenants .. any suggestions  and advise.

 

thanks

kalyan

September 11, 2016 - 11:52pm

Hi,

Thank you for posting your question to our expert @Ask the Expert - Pega Customer Service. Here is the url to the thread: Ask the Expert - Pega Customer Service with Goutham Parcha

Thanks!

Vidyaranjan | Community Moderator | Pegasystems Inc.