Discussion

pxUrgencyWork increment

We have a requiremnt to automatically create work objects from response of a Web Service. Based on different property values the urgency level needs to be incremented at the time of work object creation. I am planning to make a decision table for the properties and set the increment value as result of the decision table. That value will be used to bump up the urgency.

How can i update the urgency based on decision table. Thanks in advance

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Pega
June 10, 2010 - 2:41pm

In the work object's starting flow, you can call the decision table and set .pyUrgencyWorkAdjust appropriately. The out-of-the-box declarative expression pxUrgencyWork will take care of the rest.

Pega
June 10, 2010 - 2:53pm

Thanks . I tried with this property and it worked.

quote:


Originally posted by OJHAS

We have a requiremnt to automatically create work objects from response of a Web Service. Based on different property values the urgency level needs to be incremented at the time of work object creation. I am planning to make a decision table for the properties and set the increment value as result of the decision table. That value will be used to bump up the urgency.

How can i update the urgency based on decision table. Thanks in advance


August 1, 2012 - 3:41pm

AWASTHISHWET,
I also have a similar requirement. Post your comments if you were able to fix it.
Thanks.

Pega
August 1, 2012 - 3:56pm

You need to set the default pyUrgencyWork value to 0 in the default SLA rule. Then adjusting through pyUrgencyWorkAdjust will work as desired

August 9, 2011 - 5:33am

Hi,

I want to change the pyUrgencyWork manually.By default Urgency work value is 20.now i m using pyUrgencyWorkAdjust property for changing the value but it is incrementing in pyUrgencyWork Property that i dont want.Whatever the value i should enter for pyWorkUrgency i need that so anybody has idea on this?

quote:


Originally posted by OJHAS

We have a requiremnt to automatically create work objects from response of a Web Service. Based on different property values the urgency level needs to be incremented at the time of work object creation. I am planning to make a decision table for the properties and set the increment value as result of the decision table. That value will be used to bump up the urgency.

How can i update the urgency based on decision table. Thanks in advance