Processing Incoming Email When WorkObject Is Locked


In our application, I process the workobject based on the incoming customer approval/reject email (i do a finish assignment after identifitying the correct workobject for the incoming email.). I have a requirement now. when the workobject associated with the incoming email is held open by the user , i cannot acquire a lock and i have to send the owner an email with the incoming approval as the attachement. i can send out an email thats not the problem. now how do i attach the incoming email while sending an email to the owner. i tried sendemailwithattachments or sendemailwithall attachments , those are not working as they are referring the attachment link from the workobject. Please let me know if there is any other way to do this.


Thanks in advance



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August 12, 2014 - 2:26pm

You can schedule an standard agent activity to do it which can be retried after sometime.