PegaCALL blue icon?
This is Pega 7.1.8, PegaCS 7.1.4.
Sometimes the user got this blue busy icon which is not explained in any docs.
I guess this might be the session sync issue between phone system and PegaCALL, but no evidence to prove it.
If clear the browser cache, sometimes it is resolved, sometimes not.
What could be the cause? And what does this blue icon mean?
Message was edited by: Lochan to add Category
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We just need to have users to logout and relogin Avaya and Pega.
After logout ask Avaya admin to validate the status, make sure all out.
The ask them to relogin.
There are session issues caused it.
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