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Moving assignments from Workasket to Worklist

In our application we want to automatically transfer work assignments from a Workbasket to a Worklist. I was trying to configure an agent to do this. Can you tell me what is the best way to achieve this?

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October 19, 2010 - 5:31am

Hi,

Refer to GetMostUrgentWork Functionality. This internally retrieves the assignments from work baskets and transfer it to the corresponding user work list.

If you want to execute the above functionality automatically when a specific work basket assignment created, create a trigger for Data-Admin-WorkBasket class , and a trigger activity which checks the work basket name, if the work basket name matches to the one which you are checking execute the functionality you plugged out from GMU.

Thanks
Chiranjeevi

October 12, 2010 - 8:05am

We have a process transferring from one workbasket to another workbasket and we used a Service Level to kick off the transfer based on a specific date/time.