Discussion

Move Assignments from Worklist to one workbasket

Hi,
I have a requriment that whenever any operator deleted from the system before deletion all assignmens in his/her worlkist should move to one workbasket(Default workbasket of his/her workgroup).
Both deletion of operator and assignment move to WB should happen in an activity. i'm calling the "ReassignToWorkBasket" OOBT activity after opening one assignemt from the operator worklist. but its not working. in ReassignToWorkBasket activity its going like a Infinite loop .
Please help on this.

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July 14, 2012 - 2:21pm

got the solution

July 17, 2012 - 8:55am

just curious what was the solution ?

December 17, 2012 - 9:15am

Follow below Steps:

1.       Open each Assignment through Obj-browse.

2.       Then open each assignment (assign-worlist)  and then copy  that open page to newAssignment OOTB clipbord page,

3.       Get the pzinskey of the workcase from the assignment page (corresponding WO pzinsky from assignment).

4.       Open the Workcase from the key (get  from step 3) let the steppage is “tempworkcase”

5.       Then call the “Reassign “ OOTB activity from “tempworkcase” steppage .

6.       The obj-save of workcase ( call obj-save in tempworkcase” steppage).

7.     iterate setp 2-6 for each assignment in worklist.

It will work for you

December 17, 2012 - 4:32pm

Also, you can do the following

Open you operator Profile>WorkSettings> Update "Schedule absence"> Update "substitute Operator Type" to WorkBasket

Create an activity and use the function "getSubstitute" for each assignment and then save the Assignment

                                                     

January 25, 2013 - 7:14pm

Prit,

Is there any way you can explain what you're doing here?  For example, why are you copying to newAssignment page in step 2 if you're never using it?  What is a "workcase"?  In step 4 you say to use the step page "tempworkcase", but what is "tempworkcase"?  What class is it??

I'm making logical guesses at this (I know, a bad practice when it comes to Pega) but not getting anywhere.

Why is it so hard to assign an item to a different workbasket from an activity??  Seems like it should be a run-of-the-mill operation...

Pega...

March 5, 2014 - 2:44pm

obj-open the worklist on a page and delete the assignment and then rename the same page to WB class and update assigned operator id and name to workbasket. make sure you set default values of WB on the page

March 30, 2016 - 2:01am

Hi,
I have a similar requirement to move an assignment from one workbasket to another and change the status of subcases of the workobject through an activity.
Please help on this.
Thanks.

Pega
April 3, 2016 - 10:46am

would bulk actions from operator profile in case manager portal be of use?

Pega
April 6, 2016 - 6:55am

Please use pxTransferAssignment to transfer an assignment to a different Worklist/Workbasket. And use UpdateStatus activity to update the status of a work item.