Logo is not getting displayed

Hello All,

We have a strange bug here, hope someone can help me fix this.
We are nt able to see the Login logo when we login to pega, its getting displayed when we do an enter on the screen. But initially when I try to open pega I don't see the logo. If I do not enter any ID nd pwd but just hit submit then I see the logo.
I'm not sure what exactly the problem is. Its working fine in Dev bt nt in diff env. Web-Login html is the same and the image is present as well. We are nt checking for any contexts and displaying just one image.
I do not think this is a cache issue since we already bounced the server many times( for different reasons though).
Did anyone face this issue before???

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December 6, 2010 - 1:29pm


One possible thing to look at:

An unauthenticated user that has not yet logged in staill has a minimal amount of security access to display the login screen and exchange the login and password with the server to begin the authentication process.

Therefore, I recommend examining:

1) Are the access rights for an unauthenticated user different between your test and procduction systems?

2) Is the Production Level set different between your test and production systems? To examine the Production Level, see Rules Explorer > SysAdmin > System.

Best regards,
- Barbara

December 7, 2010 - 2:13pm

I am also on same boat...similar issue, checked the access roles assigned to unauthenticated access group and it is same in all environmetns.
infact i have this issue in dev aswell..i am using PegaRules:Guest-Maximum access role.


December 7, 2010 - 2:18pm


Could you check and let me know:

1) What is the Production Level set to in development?
2) What is the Production Level set to in production?

See instructions above for determining the Production Level.

If that isn't the issue, we will keep looking.

Best regards,

December 7, 2010 - 2:38pm

Production level is set to different for each environments like Dev 1, SI to 2 and so on till Prod for 5

this issue occurs only when we use url http://server:port/prweb/PRServletLDAP4 and not by
http://server:port/prweb/PRServletLDAP4/d8kxYZHiyvHRzNVTaNn6tVnmpor-hlmM*/!STANDARD which will be redirected when we just hit enter with out giving any user creadentials.


September 7, 2016 - 3:15pm

Any updates to why this happens? Still happening as of today?

Anything to do with the DSS redirecttouser??