Question

How to requeue items in broken queue of Agents

Hi All,

How to re queue items in broken queue of Agents.

What is the name of the queue?

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Correct Answer
April 18, 2016 - 8:24am

Hi Pavani,

You can requeue broken queue items from SMA or the Developer portal.

In SMA:

  1. Click on System Queue Management in the Agent Management section.
  2. Click the radio button next to Broken-Process.
  3. Select the appropriate item and click Requeue.

In the Developer portal:

  1. Select Designer Studio -> Process & Rules -> Tools -> Work Admin -> Broken Queue Items.
  2. Select the class for the broken queue item you wish to requeue and click Execute View.  For example, for SLAs you would select System-Queue-ServiceLevel.
  3. Select the appropriate item and click Requeue.

Carissa

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Pega
April 18, 2016 - 8:18am

Hi pavani,

You can follow the below path to requeue the broken queue items :1.png

It will list all the items in brokenqueue. You can select one item and re-queue it .

2.png

But please be noted that, there is a chance for that entry to enter into the broken queue once again , eventhough you requeue it , if you don't correct that error appropriately .

April 18, 2016 - 8:24am

Hi Pavani,

You can requeue broken queue items from SMA or the Developer portal.

In SMA:

  1. Click on System Queue Management in the Agent Management section.
  2. Click the radio button next to Broken-Process.
  3. Select the appropriate item and click Requeue.

In the Developer portal:

  1. Select Designer Studio -> Process & Rules -> Tools -> Work Admin -> Broken Queue Items.
  2. Select the class for the broken queue item you wish to requeue and click Execute View.  For example, for SLAs you would select System-Queue-ServiceLevel.
  3. Select the appropriate item and click Requeue.

Carissa

April 19, 2016 - 12:14am
Response to CarissaW_GCS

Thank you

April 19, 2016 - 12:15am
Response to CarissaW_GCS

Thank you

April 18, 2016 - 9:45am

In addition to what Haritha and Carissa suggested, you can review following PDN article too:

https://pdn.pega.com/how-requeue-failed-agent-items-broken-queue-items-report

April 19, 2016 - 12:14am
Response to ARVINDMALAV

Thank you